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A Study on “Customer Satisfaction Survey on Banks” Submitted to the School of Management Studies University of Hyderabad In Partial Fulfillment of the Requirement for the Award of the Degree of Master of Business Administration Under the Guidance of Dr. Chetan Srivastava Lecturer, School of Management Studies University of Review from customers show that 48% are somewhat satisfied whereas 21 percent are neutral about the satisfaction level. Only 2% and 9% customer were very and somewhat dissatisfied respectively. Findings. Majority of the customers are satisfied with the service provided. Majority of the customers found the services to be average The research proves that empathy and responsiveness plays the most important role in customer satisfaction level followed by tangibility, assurance, and finally the bank reliability
Introduction
2 According to the study of kumbhar () showed that the customer satisfaction and adoption of e-banking services depends on the customer demographics. As the high educated, high income, and young generation more prefer the e-banking services. He also indicated the difference between the customer satisfaction level of public and private bank which showed A Study on “Customer Satisfaction Survey on Banks” Submitted to the School of Management Studies University of Hyderabad In Partial Fulfillment of the Requirement for the Award of the Degree of Master of Business Administration Under the Guidance of Dr. Chetan Srivastava Lecturer, School of Management Studies University of Title of thesis: Customer satisfaction in the banking sector: A study of Russian bank PAO "Sberbank" Supervisor(s): Anna Alapeteri Term and year when the thesis was submitted: Spring Number of pages: 42 The aim of the thesis is to measure the level of customer satisfaction for PAO “Sberbank”
Title of thesis: Customer satisfaction in the banking sector: A study of Russian bank PAO "Sberbank" Supervisor(s): Anna Alapeteri Term and year when the thesis was submitted: Spring Number of pages: 42 The aim of the thesis is to measure the level of customer satisfaction for PAO “Sberbank” · The current paper reports findings from a survey which looked into the impact of service quality dimensions and customer expertise on satisfaction. A sample of respondents took part in this blogger.com: Neeti Mathur Sector Banks are in a position to satisfy their customer wants. In this paper an attempt has been made to identify the determinants of customer’s satisfaction. By Estimated Reading Time: 6 mins
· The current paper reports findings from a survey which looked into the impact of service quality dimensions and customer expertise on satisfaction. A sample of respondents took part in this blogger.com: Neeti Mathur Sector Banks are in a position to satisfy their customer wants. In this paper an attempt has been made to identify the determinants of customer’s satisfaction. By Estimated Reading Time: 6 mins Review from customers show that 48% are somewhat satisfied whereas 21 percent are neutral about the satisfaction level. Only 2% and 9% customer were very and somewhat dissatisfied respectively. Findings. Majority of the customers are satisfied with the service provided. Majority of the customers found the services to be average
A Study on “Customer Satisfaction Survey on Banks” Submitted to the School of Management Studies University of Hyderabad In Partial Fulfillment of the Requirement for the Award of the Degree of Master of Business Administration Under the Guidance of Dr. Chetan Srivastava Lecturer, School of Management Studies University of Sector Banks are in a position to satisfy their customer wants. In this paper an attempt has been made to identify the determinants of customer’s satisfaction. By Estimated Reading Time: 6 mins The research proves that empathy and responsiveness plays the most important role in customer satisfaction level followed by tangibility, assurance, and finally the bank reliability
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